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PGC Program

WELCOME TO OUR LOYALTY PROGRAM

Take advantage of exclusive advantages and gain acess to our online Personal Area that grants you full autonomy to manage your account and bookings. And by each level you reach we provide you added benefits to reward you for your preference.

Use the Pestana Guest Club card without restrictions throughout the year in participating establishments.

There is more! You can also earn points! Then you just need to exchange your points for free nights or take advantage of one of our Cash&Points rates.

Benefits for all

Benefits for all
  • Registration and participation in the Program is free of charge
  • 24/7 acess to our online personal area
  • Discounts in acommodations, restaurants & bars and Spa
  • Points you can exchange for free nights or for a Cash&Points rate
  • Cash&Points: at 2500 points per night you have access to exclusive prices or to less restrictive rates for a competitive price
  • Added benefits per personal level reached (Guest, Elite, Elite Plus, Honor)

Benefits for professionals

Benefits for professionals
  • Corporate level: Exclusive for entreprises that wish to grant Pestana benefits to their employees.

Upgrade to and/or maintaining our levels ELITE, ELITEPLUS and HONOR is subjected to a minimum of points or stays in the corresponding assessment period. For details on how to acess CORPORATE send us a contact request.

CONDITIONS AND BENEFITS GUEST
Member
ELITE
Member
ELITE PLUS
Member
HONOR
Member
Points per Euro spent 10
12
15
15
Discounts in accommodation 10%
10%
15%
15%
Magic Spa Discounts 10%
10%
15%
20%
Restaurant & Bar Discounts 10%
10%
10%
10%
1 water bottle Per stay
Per stay
Per night
Per night
VIP Treatment -
Yes
Yes
Yes
Room Service Fee -
-
Free
Free
Early Check-in -
-
30% Free
Late Check-out -
30%
50% Free
Priority check-in -
-
Yes
Yes
Exclusive phone line -
-
-
Yes
Room Upgrade -
30%
Free (in the next room type)
Free (in the next room type)
GUEST once creating account it is our base level
ELITE ​20.000 points in 2 years or 5 stays in 1 year​​
ELITE PLUS 50.000 points in 2 years or 10 stays in 1 year​
HONOR 50.000 points in 2 years or 15 stays in 1 year

Partnership

Added experiences just for you!

Exchange your points for miles in TAP Miles&Go Program or to rent a car with Avis Portugal. Many other partners also offer you discounts and added benefits and most of them are even available to a companion or to your Spouse and kids.

Being a registered Pestana Guest Club means acess to a set of benefits and discounts within our partnership network.

Do not miss out any advantage!

FAQ's

  • The Pestana Guest Club is the loyalty programme for Pestana Hotel Group Customers which includes the Pestana Hotels & Resorts, Pousadas de Portugal, Pestana CR7 and Pestana Collection Hotels. This programme allows points to be earned for each stay or meal at participating hotels.

    Those points may later be used for free stays at Pestana brands on any day of the year. As such, programme customers will have access to free stays at all Hotels and Pousadas detailed here. Membership of the loyalty programme also provides discounts on Accommodation, Bars and Restaurants, Magic Spa and various Group partners.

  • The programme has 4 levels for individual customers: GUEST, basic level accessible to all customers over 18 years old; ELITE, once you have earned 20,000 points in 2 years or made 5 bookings in 1 year, with additional benefits, including VIP treatment; ELITE PLUS, once you have earned 50,000 points in 2 years or made 10 bookings in 1 year, with access to even more discounts and benefits than the previous level; HONOR, once you have earned 100,000 points in 2 years or made 15 bookings in 1 year. For corporate clients we have a CORPORATE status based on agreements with partner companies.

    All the benefits can also be found in the table of benefits. All bookings must be made through the direct Pestana channels (website, Hotel, Pousada or Contact Centre) to be entitled to a discount on accommodation.

  • Registration for the Pestana Guest Club Programme is open to all customers over 18 years old and can be done here using the registration form at www.pestana.com, at any hotel or pousada, via our Contact Centre and during the booking process at www.pestana.com.

  • No. The Pestana Guest Club is accessible free of charge to all customers over 18 years old. The account holder is not charged any membership fee for participating in the Programme.

  • The Pestana Guest Club card will be sent to your address after the second stay or once you have earned 3,000 points. In order for us to send the card, you must enter your address in the personal details of your customer area. Until then, you can enjoy all the PGC benefits by stating your customer number or showing the digital version by logging in at www.pestana.com.

  • No problem. Just state that you are the cardholder and we’ll look up your customer number using your personal details. This way, your points will be credited, and you’ll be closer to enjoying free stays.

  • You will earn points for every stay booked through our direct channels (website, hotels, pousadas or Contact Centres) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night. If the booking is made under special conditions, e.g. group bookings or prepaid promotions, no points will be earned.

  • Points are credited after the stay (check-out) and may take up to 5 days to appear on your balance. If there is no change to your card balance after this time, you can request a credit adjustment in your personal area by logging in at www.pestana.com.

  • All the information regarding your points balance, promotions and exclusive privileges is available at www.pestana.com, after completing your LOGIN. If you need further assistance, you can also contact the Pestana Guest Club helpline on (+351) 210 417 088 or send an email to guest.club@pestana.com. Written communication with the programme, via email, is available in two languages: Portuguese and English.

  • Points are valid for 2 years from the date they are earned, after which they are automatically deducted from your account on the penultimate day of the month of expiry. Always check your expiring points in your customer area.

  • Register online and automatically receive your customer number. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card.

  • It may take up to 5 working days for points to be credited. However, if they have not been credited, request them within 3 months of your stay by accessing your personal account, in the "Claim Points", option, available after logging in.

  • You can win and use points in the following Hotels and Pousadas:

    Pestana Collection Hotels:
     
    Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto - A Brasileira; Pestana Vintage Porto; Pestana Plaza Mayor Madrid 

      
    Pestana CR7 Lifestyle Hotels:
    Pestana CR7 Funchal; Pestana CR7 Lisboa 
         
    Pousadas de Portugal 
    Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Marvão; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Vila Óbidos; Pousada Viseu; Pestana Churchill Bay 
      
    Pestana Hotels & Resorts:
    Miramar By Pestana; Pestana Alvor Atlântico; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Caracas; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Casino Studios; Pestana Chelsea Bridge; Pestana Colombos; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Dom João Villas; Pestana Goldsmith; Pestana Grand; Pestana Ilhéu das Rolas; Pestana Kruger Lodge; Pestana llha Dourada; Pestana Ocean Bay; Pestana Palm Gardens; Pestana Palms; Pestana Park Avenue; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Trópico; Pestana Viking; Pestana Vila Sol - Vilamoura; Pestana Village  

  • Your Magic Spa discount is valid in the following hotels and Pousadas: 




    Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Bahia Praia; Pestana Blue Alvor; Pestana Carlton Madeira; Pestana Casino Park; Pestana Cidadela Cascais; Pestana Dom João II; Pestana Grand; Pestana llha Dourada; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto Santo; Pestana Promenade; Pestana Royal; Pestana Viking; Pestana Vila Sol – Vilamoura; Pousada Lisboa Praça do Comércio; Pousada Palácio Estoi – Faro; Pousada Serra da Estrela e Pousada Viseu; Pestana Churchill Bay.





    Please notice that your discount does not apply with other promotions.

  • Beside accumulating points you can benefit from our discount in bars and restaurants at:

    Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Plaza Mayor Madrid; Pestana Porto - A Brasileira; Pestana Vintage Porto; Miramar By Pestana; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Chelsea Bridge; Pestana Colombos; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Grand; Pestana Ilhéu das Rolas; Pestana Kruger Lodge; Pestana llha Dourada; Pestana Ocean Bay; Pestana Palms; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Trópico; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Village; Pestana CR7 Funchal; Pestana CR7 Lisboa; Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Marvão; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Viseu; Restaurante Casa do Leão.

  • A minimum of 18,000 points are needed to exchange points for a 1-night stay (this number varies depending on the establishment and the time of the year). Points Only bookings are available via your customer area or by phone, calling the Pestana Guest Club helpline (+351) 210 417 088. Cash&Points allows you to book a night using 2,500 points and paying the balance for the stay.

  • Yes! That’s one of the great advantages of the programme. Subject to hotel room availability, you can make a booking year-round, including Summer, Easter and New Year’s.

  • Yes, points earned are valid at any hotel and pousada belonging to the Pestana Guest Club, regardless of where they were earned.

  • Points can only be earned on services provided by the Pestana Group. Points can currently be used with some partners. You will also earn additional benefits with partners for being a Pestana Guest Club customer. More information is available on our Partners page.

  • You can recover your password by using the "forgotten your password" link. Just enter your customer number or email address with which you are registered and submit your request. Your password will be sent to the email address.

  • If you have the card number, you can LOG IN with that information. If you don’t have your number available, send an email to guest.club@pestana.com or contact the Pestana Guest Club helpline on (+351) 210 417 088. Written communication with the programme, via email, is available in two languages: Portuguese and English.



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